Head of UK Consulting

Acre is proud to be partnered with Impactt to find a new Head of UK Consulting. Impactt Limited was founded in 1997 with the mission of supporting its clients to respect the human rights of workers in a way which makes business sense. Since then, the company has grown to be a leader in the field with a high reputation for quality, excellence, integrity and delivery and for delivering innovative and scalable solutions which work for workers whilst having a strong understanding of business. The Company's head office is in London, with subsidiaries in China, India, Bangladesh.

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The purpose of the role is to lead the UK Consulting practice, ensuring the delivery of high-quality, impactful, and profitable consulting advice to clients. The individual will manage strategic client accounts, building strong relationships and becoming a trusted advisor. Additionally, the role involves taking on leadership responsibilities within the organization, supporting the Senior Leadership Team in making key strategic decisions.

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What you will do:

Oversee the portfolio of UK projects:

• Design and shape project approaches / methodologies using consulting and human rights skills.

• Be the point of escalation for queries related to projects from the UK team, supporting Project Leads and Project Managers to troubleshoot issues on content, client management and project management.

• Monitor the progress of all UK projects, identifying and addressing any areas of concern.

• Ensure all projects follow company procedures from inception to closure, and that lessons learnt lead to wider improvements.

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Deliver services:

• Be the Project Lead accountable for a host of strategic and complex projects working closely with the Project Manager to ensure high-quality delivery on time and on budget.

• Spend considerable time (approximately half of total working hours) on delivering / overseeing client chargeable projects.

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Develop business:

• Manage and grow a number of client accounts, in particular the most strategic clients.

• Support wider business development efforts of the UK team, including the drafting and review of proposals.

• Represent the company at external events.

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Lead the UK Consulting practice:

• Ensure that the team meeting project-related targets on quality, utilisation, processes and other internal areas.

• Work closely with the Human Resources team to manage HR matters within the team including recruitment, learning & development, and staff engagement.

• Work with the Quality & Technical team to build the human rights, consulting (including project management) and commercial skills of the team.

• Implement company-wide processes and, where enhancements are needed to global processes, work with Operational colleagues and others to design and embed improvements that optimise efficiency, quality and staff engagement.

• Build a strong, positive and supportive culture within the team.

• Work closely with other teams, including international colleagues and those in the Commercial team, for the achievement of common goals.

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Line manage:

• Be the line manager for the Principal Consultants.

• Provide coaching and operational support to ensure their strong engagement and professional development.

• Deliver standard HR approaches around appraisals, leave and other areas.

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Support business leadership:

• Work closely with the Director of Consulting, CEO and others company leaders to advise on both consulting matters (particularly those related to the UK) and wider strategic topics, as requested.

• Work closely with the Quality & Technical and Commercial teams to continually review and improve the suite of products / services, and support the integration of data into the company's activities.

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We would love to hear from you if you have:

• Significant technical skills and professional experience within human rights or wider sustainability topics

• Significant line management experience (essential) and wide team leadership experience (desirable)

• Strong relationship building skills and an ability to quickly build trust internally and with clients

• A good track record of problem solving, especially with fast-moving and changing requirements

• A positive and proactive 'can-do' attitude

• Comfort in juggling multiple tasks at one time within a high pressured environment

• Confidence to make a decision and justify it within a context of competing demands

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Excited to learn more? All applications are being manged by Jack Porter, Head of Professional Services at Acre. Please reach out to jack.porter@acre.com and let's start the conversation today!